HELP! Corrupt .CR2 files and I dont know what to do :(

Started by robertsonkid23, June 27, 2018, 11:23:33 AM

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robertsonkid23

June 27, 2018, 11:23:33 AM
Good afternoon to everyone on this forum!

I am a wedding photographer and I have had a memory card go bad on me. There are 1156 files that need saving, they were previewable pre download and now my computer does not recognize them. I have been researching everything I can for the past 12 hours with no avail and this forum was the one thing that gave me some hope. When I try to open them in photoshop, the files are not recognized...when I attempt to look at the data, the wheel keeps spinning with no avail (I am working on a Mac). In my research I believe potentially there is an issue with the meta-data so that is why I am here.

Any help or advice would be greatly appreciated, in all my years shooting this has never happened, I am so scared :(

Thanks in advance!

Phil Harvey

#1
June 27, 2018, 11:52:28 AM
Send me one and I'll take a look.  My email is philharvey66 at gmail.com

- Phil
...where DIR is the name of a directory/folder containing the images.  On Mac/Linux/PowerShell, use single quotes (') instead of double quotes (") around arguments containing a dollar sign ($).

robertsonkid23

#2
June 27, 2018, 12:20:03 PM
Thank you for your reply Phil, I just sent a file!

Phil Harvey

#3
June 27, 2018, 12:59:35 PM
Bad news.  There is no useful image data in the file you sent.

But there is hope:

The file does contain data, likely from other files on your memory card/disk.  It could be that some of your corrupted "CR2" files may contain useful data. 

I suggest running my extract_preview script

With any luck you may be able to recover some usable images.

(as you can see from browsing the posts I linked, you aren't the first one with this problem)

- Phil
...where DIR is the name of a directory/folder containing the images.  On Mac/Linux/PowerShell, use single quotes (') instead of double quotes (") around arguments containing a dollar sign ($).

robertsonkid23

#4
June 27, 2018, 01:07:37 PM
hey again Phil!

I have no idea how to write code or script, this unfortunately is very beyond my capabilities. Would it be possible if you could help me further with my files by running the extract you mentioned?
I would be so very grateful.

Phil Harvey

#5
June 27, 2018, 01:14:28 PM
If you can upload all of your files to a file sharing service, and send me an email with the download instructions, then I'll take a look at them tomorrow.

- Phil
...where DIR is the name of a directory/folder containing the images.  On Mac/Linux/PowerShell, use single quotes (') instead of double quotes (") around arguments containing a dollar sign ($).

robertsonkid23

#6
June 27, 2018, 02:24:33 PM
Thank you so much Phil. I will do that and send you an email right away... you are a god send.

Phil Harvey

#7
June 28, 2018, 07:14:53 AM
I can't download the files you sent via dropbox because the size is above my dropbox quota.  I did a bit of googling, and apparently you should be able to send me a shared file link that should allow me read-only access.

- Phil

Edit: I got your mail saying you recovered your files.  Great!  Problem solved.  Tell us how you did it (I'm guessing some memory card recovery software.)
...where DIR is the name of a directory/folder containing the images.  On Mac/Linux/PowerShell, use single quotes (') instead of double quotes (") around arguments containing a dollar sign ($).

robertsonkid23

#8
June 28, 2018, 11:08:24 PM
good evening Phil, you suspect correctly, an amazing service in toronto was able to recover them for me, i dont know how they did it but all i can say is i am so grateful for everyone, including yourself who helped yesterday :)
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